Frequently Asked Questions

Every day we get asked hundreds of questions, some more frequent than others. Below are our most frequently asked questions.

If I place an order now, when will it arrive?

Our standard delivery method is tracked, next working day delivery with a one hour timeslot that you can change if you wish. This is subject to stock availability and delivery location on orders placed by 1pm Monday-Friday (excluding public holidays). You can find out more information on our ‘Delivery Information’ page.

Can I click and collect?

We operate a free of charge collection service from our Rochester store. All products available for click and collect will have a green tick under ‘Add To Cart’.

Where are you located?

We have two stores! A 6,000 square ft megastore located on Medway City Estate (ME2 4JF) and a smaller outlet store located within Gillingham Marina (ME7 1UB).

What are your opening hours?

Medway City Estate: Monday – Saturday: 9am-5pm, Sunday: 9:30am-1:30pm.
Gillingham: Monday, Tuesday, Thursday, Friday, Saturday: 10am-4pm.

Do you ship to Europe?

Yes, we do! Our shipping rates can be found here.

How do I make changes to an order I have already placed?

We often provide a same day shipping service, so if you do place an order incorrectly, the best way to get in contact with us is via email, telephone or live chat.

How do I know that the product I am ordering will be the right size?

Where relevant, we’ve added size charts and dimensions to our products. If you have any further questions regarding a certain product, we have an ‘Ask A Question’ plug-in on every product. You can alternatively contact us.

How can I return my order?

If you are not entirely happy with your purchase, we will exchange the item, issue a credit note or refund your purchase in full (excluding carriage) provided that the item is returned within 90 days, unused and in its original condition and packaging. You can find out more information on our ‘Returns Policy’ page.

How can I contact Pirates Cave?

Contacting us is easy and following the recent addition of our live chat, it’s never been easier.

Phone: 01634 295 233

Email: [email protected]

Live Chat: Our live chat is operational from 9am-5pm, Monday-Friday. If you have any questions, do not hesitate to ask.

Store: Pop into our Rochester or Gillingham stores and one of our highly experienced crew members will be happy to assist.

How can I keep up to date with your latest promotions?

Be the first to hear about our latest news and offers by signing up to our email newsletter.

You can also follow us on social media:
Twitter: @piratescave
Instagram: @piratescaveuk



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